Delivery & Access

What “kerbside delivery” means

Most hot tubs are delivered kerbside (or to the nearest suitable access point on a hard surface). Delivery is typically by a third-party vehicle with a tail-lift and manual pump truck.

The driver is not insured to enter your property or land, so you’ll need to plan how the tub moves from the drop point to its final position.

Hard-surface requirement (this catches people out)

A manual pump truck needs a hard, flat surface. If the route includes soft ground, loose gravel/chippings, or an uneven/elevated surface that the pump truck can’t cross, the delivery may be left at the nearest safe suitable area.

Ideal surfaces include tarmac, block paving or concrete.

Access route: minimum measurements

As a baseline, plan for at least 1m minimum width and 2.5m minimum height. Some guidance uses 2.4m as a minimum — but going to 2.5m is safer, especially because the tub can sit slightly higher when moved on equipment.

Check for tight corners and narrow side passages
Check overhead restrictions (trees, roof eaves, guttering, cables)
Check obstructions (drainpipes, fence posts, utility boxes, taps, pergolas)
Check slopes, steps, retaining walls and level changes

Delivery vehicle access

Delivery vehicles vary (from larger pallet vehicles to vans depending on model and logistics), so your driveway/roadside needs to be accessible and have space to manoeuvre. On delivery day, remove cars from the drive and keep the route clear.

Delivery day: what to expect

Deliveries are typically within a daytime window (often 9am–5pm).
On arrival, inspect the product before signing. If there’s visible damage, sign as damaged rather than “clean”.
If nobody is available or access is unsuitable, re-delivery charges may apply.

Important: Please do not book trades until the product has physically arrived, as delivery can be delayed by unforeseen circumstances.